Refund policy

At aleccur, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Company Information

If you have any questions regarding returns or refunds, please contact us:

  • Store Name: aleccur
  • Email: contact@aleccur.com
  • Phone: +4915208582199
  • Address: Alte Ziegelhütte 7, 67547 Worms, Allemagne
  • Website: aleccur.com

2. 30-Day Return Policy

You may request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original packaging
  • Proof of purchase must be provided

Returns requested after 30 days may not be accepted.

3. How to Request a Return

To initiate a return, please contact our support team at:

📧 contact@aleccur.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our team will guide you through the return process.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrives damaged
  • The item is defective
  • The wrong item was received

We strongly recommend using a tracked shipping service for all returns.

5. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately at:
📧 contact@aleccur.com

We will review the issue and arrange a replacement or refund if applicable.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding your refund status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: up to 14 business days

Please note that your bank or payment provider may require additional time to process the refund.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used products
  • Items damaged due to misuse
  • Items returned without original packaging

8. Order Cancellations

Orders can be cancelled before shipment by contacting us as soon as possible.

Once an order has been shipped, it must follow the standard return procedure.

9. Contact Us

If you have any questions regarding this policy, please contact us:

  • Store Name: aleccur
  • Email: contact@aleccur.com
  • Phone: +4915208582199
  • Address: Alte Ziegelhütte 7, 67547 Worms, Allemagne