FAQs
Below are answers to the most common questions about our products, orders, shipping, and returns.
If you need further assistance, please contact our support team.
Company Information
Where is aleccur located?
aleccur operates from Germany.
- Address: Alte Ziegelhütte 7, 67547 Worms, Allemagne
- Email: contact@aleccur.com
- Phone: +4915208582199
- Website: aleccur.com
All orders placed through our website are processed and managed by aleccur.
Contact & Support
How can I contact customer support?
You can reach our support team using the following details:
📧 Email: contact@aleccur.com
📞 Phone: +4915208582199
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
We aim to respond to all emails within 24 hours.
Shipping & Delivery
How much does shipping cost?
✅ We offer free shipping on all orders.
No hidden fees — the price shown at checkout is final.
How long will it take to receive my order?
Estimated delivery times:
- Order Processing: 1–2 business days
- Transit Time: 2–4 business days
➡ Total Delivery Time: 3–6 business days
Delivery times may vary depending on the courier and destination.
Do you ship internationally?
We currently ship within Europe.
If your country is not available at checkout, shipping is not available to your location.
Payments & Security
What payment methods do you accept?
We accept secure payments via trusted providers such as:
- PayPal
- Credit and debit cards
Is my payment information secure?
Yes.
All payments are processed securely through certified payment providers.
We do not store your full card details.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy.
To be eligible:
- Item must be unused
- Item must be in original packaging
- Proof of purchase is required
Do you offer free returns?
✅ Yes, we offer free returns on eligible orders.
How long does it take to receive a refund?
Refunds are processed within 7–14 business days after inspection.
Your bank may require additional time to complete the transaction.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery at:
Include photos of the issue.
We will arrange a replacement or refund if applicable.
Product Information
Do your products include a warranty?
Some products may include a manufacturer’s warranty.
Warranty terms vary depending on the product.
Please check the product page for specific details.
Contact Us
If you have any additional questions, feel free to contact us:
- Store Name: aleccur
- 📧 Email: contact@aleccur.com
- 📞 Phone: +4915208582199
- 📍 Address: Alte Ziegelhütte 7, 67547 Worms, Allemagne
- 🌐 Website: aleccur.com